TERMS AND CONDITIONS
Introduction 1.1 These Terms and Conditions ("Terms") govern the use of the services, products and content provided by Saffron Coach House ("we", "us", "our"). By accessing, using, purchasing from or otherwise interacting with our website, premises, communications or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms you must not use our services or facilities.
Definitions 2.1 "Customer", "you" or "your" means any person or organisation who accesses, uses, purchases or otherwise engages with our services, products, premises or content. 2.2 "Services" means any hospitality, accommodation, event hosting, catering, courses, coaching, consultancy, digital products, information, content or other goods and services provided by us. 2.3 "Agreement" means the relationship formed between us and you when you place an order for or otherwise use our Services, as governed by these Terms.
Applicability 3.1 These Terms apply to all bookings, purchases and uses of our Services, whether made in person, by telephone, by email or via our website. 3.2 Any additional or alternative terms proposed by you are expressly excluded unless agreed in writing by a duly authorised representative of Saffron Coach House.
Booking and Acceptance 4.1 All bookings for accommodation, events, catering, courses or other Services require confirmed acceptance by us. A booking is confirmed only when we send a confirmation of booking or issue an invoice or receipt. 4.2 We reserve the right to refuse or cancel any booking at our discretion, including where a booking would cause us to breach any law, regulation or third‑party right, or where provision of Services would be impracticable.
Prices, Payments and Invoices 5.1 Prices for Services are as quoted at the time of booking or, where no price has been quoted, as set out in our current price list. Prices include VAT where applicable unless expressly stated otherwise. 5.2 We accept payment by the methods specified at the time of payment. Payment terms will be specified in your booking confirmation or invoice. 5.3 For certain Services, we may require a deposit at the time of booking. The deposit amount and any conditions on its refundability will be specified in the booking terms for that Service. 5.4 Full payment may be required prior to the provision of Services. Failure to pay by the due date entitles us to cancel the booking, with any cancellation charges as set out in these Terms. 5.5 All invoices are payable in GBP unless otherwise stated. Interest may be charged on overdue amounts at the statutory rate or as otherwise permitted by applicable law.
Cancellation, Alteration and No‑Shows 6.1 Cancellation or alteration by you must be made in accordance with the specific cancellation policy provided at the time of booking. If no specific policy applies, the following default terms apply:
For accommodation bookings, cancellation more than 14 days prior to arrival will normally entitle you to a refund of amounts paid less any non‑refundable deposit. Cancellations within 14 days of arrival may incur full charges.
For events, courses and catering, cancellation more than 30 days prior to the